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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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June 10, 2024

5  out of  5 rating by D.J.
"Best insurance decision I ever made, was switching to Donna’s office! I’ve spoken with 3 agents from calling that location, and every call has been an extremely positive experience! I was with the Crystal Lake office, but had every bad experience possible. From being overcharged, lied to, and incredibly rude service, to being harassed every single time I talked with the main agent..over a review I didn't make. I kept needing to call and ask why things were different from what I was told, but I dreaded calling in. I was ready to switch companies it was so bad, and asked a trustworthy friend who his insurance was through. State Farm. lol. He told me about his flawless experiences from that office, and it sounded like what I would want in an insurance company. Ok, maybe I can switch branches?? Yes I can! WOW, what a difference!! Each agent has been incredibly kind, very knowledgable, and has answered my questions or fulfilled my requests beyond satisfaction. Reliable, consistent, quick, helpful, and very pleasant to deal with. What more could you ask for?!? If you're doubting your current company, looking for a better price, or even unhappy with the service from your local branch like I was.. At least give Donna’s office a call and see for yourself. Chances are, you’ll be VERY glad you did!"
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April 12, 2024

5  out of  5 rating by SuperStratus1
"I worked with Donna and Agnes in transferring my auto and homeowners insurance to State Farm. They both provided outstanding service in addressing all of my questions to my satisfaction as well as communicating with me along the way. Highly recommend this agency for your insurance needs!"
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Teresa Lipka

March 20, 2024

5  out of  5 rating by Teresa Lipka
"Is the best."
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Nick Gerling

October 19, 2023

5  out of  5 rating by Nick Gerling
"The best in the business!"
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Michelle Jones

March 5, 2023

5  out of  5 rating by Michelle Jones
"HIGHLY recommend! Excellent customer service!!!"
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Peter Favia

January 26, 2023

5  out of  5 rating by Peter Favia
"Such a pleasure dealing with someone that cares and genuinely knows what she's speaking about Kudos Raquel thanks for the info."
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Elias Koehler

January 23, 2023

5  out of  5 rating by Elias Koehler
"Had a wonderful experience here! The team was very responsive and answered all my questions! Racquel was very helpful! Thank you!"
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Glenn Fritz

November 17, 2022

5  out of  5 rating by Glenn Fritz
"Always so personable and friendly , and the rates were great too!!!!"
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Matt Hayes

July 13, 2022

5  out of  5 rating by Matt Hayes
"My family was in the Schaumburg area from out of state and needed some State Farm help. Donna didn't hesitate. She was extremely helpful, kind and generous with her time, even though we weren't her customers. We are extremely grateful. She is definitely "Like a Good Neighbor""
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Isil Cetiner

January 19, 2022

5  out of  5 rating by Isil Cetiner
"This is the best insurance office I’ve worked with so far. The whole team is very kind and responsive. They also try to get you the best possible rate possible. I strongly recommend them."
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George Zhylin

November 30, 2021

5  out of  5 rating by George Zhylin
"Donna is the best!"
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November 26, 2021

5  out of  5 rating by Karthik
"Donna is my agent for past 10+ years. She is the best agent in Schaumburg, very professional, kind and provides outstanding customer support. Highly recommend her."
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Ivan Mendoza

August 24, 2021

5  out of  5 rating by Ivan Mendoza
"Great customer service. I've been a client of her for years. Highly recommend it."
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Agnes Kmilek

October 29, 2019

5  out of  5 rating by Agnes Kmilek
"Donna is amazing! Great customer service!"
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Artur fryzlewicz

October 9, 2019

5  out of  5 rating by Artur fryzlewicz
"Great location and even better staff. They always take time to help you out and know their business. Beata and Donna are outstanding. Thank you"
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Danny Pe

September 27, 2019

5  out of  5 rating by Danny Pe
"Great Agents!!"
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David Rivera

April 12, 2019

5  out of  5 rating by David Rivera
"My wife and I love Donna. She truly cares about her clients. She has 30yrs of experience and it’s super kind, professional and courteous. They are very few agent like her! Seriously people! She is that agent that everyone deserves."
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Evelyn Jimenez

March 23, 2019

5  out of  5 rating by Evelyn Jimenez
"I love this office! Everyone is so friendly and they give me free candy!!"
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Michael Cole

August 4, 2018

5  out of  5 rating by Michael Cole
"Donna and her staff are friendly and kind. They helped me save a ton of money!!!"
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Truck Driver

August 4, 2018

1  out of  5 rating by Truck Driver
"They actually closed Saturday morning I be here 10:45am Now 10:50am still no body , I they close for today 👎👎"